Frequently Asked Questions
Everything you need to know about your UGG Direct shopping experience.
Are your UGG boots made from genuine sheepskin?
Yes, all our UGG boots are crafted using 100% premium A-grade Australian sheepskin, ensuring natural warmth, breathability, and durability for long-lasting comfort.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while express takes 1-3 business days. Free shipping is available on all orders over $150.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items in their original packaging within 30 days of delivery.
How do I choose the correct size?
UGG boots should feel snug but not uncomfortable. Since sheepskin stretches slightly over time, we recommend checking our detailed Size Guide to find your perfect fit based on foot measurements.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Buy Now, Pay Later options like Afterpay.
How should I clean and care for my UGG boots?
To maintain the quality of your boots, we recommend using a specialized sheepskin protector spray before the first wear and cleaning them only with a damp cloth and approved sheepskin shampoo.